Terms of Service

Effective Date: March 25, 2026 · Last Updated: March 25, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between SuperOrgs, Inc. (“SuperOrgs,” “we,” “us,” or “our”), a Delaware corporation, and you or the organization you represent (“Customer,” “you,” or “your”). By accessing or using SuperOrgs' platform, software, services, or any associated products available at superorgs.com or through our API (collectively, the “Services”), you agree to be bound by these Terms.

If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization. If you do not agree to these Terms, do not access or use the Services.

1. Definitions

For the purposes of these Terms, the following definitions apply:

• “Agent” or “AI Agent” means any artificial intelligence model, autonomous software agent, robotic process automation, large language model integration, or similar automated system that performs tasks on behalf of users within or connected to the Customer's organization.
• “Agent Workforce” means the collective set of Agents deployed, tracked, managed, or planned within an organization using the Services.
• “Authorized Users” means employees, contractors, or other individuals whom Customer permits to access and use the Services on Customer's behalf.
• “Customer Data” means all data, content, and information submitted to or processed by the Services by Customer or its Authorized Users, including HRIS data, agent metadata, organizational structure data, and usage data.
• “Documentation” means any technical specifications, user guides, API references, or other materials made available by SuperOrgs describing the functionality and use of the Services.
• “HRIS” means Human Resource Information System, including platforms such as Workday, BambooHR, Rippling, Gusto, ADP, Paylocity, UKG, and Personio.
• “Orion” means SuperOrgs' proprietary AI workforce strategist feature, which provides agent workforce planning recommendations, benchmarking, analytics, and strategic guidance.
• “Order Form” means a written or electronic agreement between SuperOrgs and Customer specifying the Services to be provided, subscription tier, fees, and other terms.
• “Personal Data” means any information relating to an identified or identifiable natural person as defined under applicable data protection laws.
• “Platform” means the SuperOrgs web application, APIs, Orion interface, org chart tools, governance dashboards, and all associated software infrastructure.
• “Subscription” means Customer's right to access and use the Services during a specified term in accordance with the selected plan and any applicable Order Form.

2. Services Overview

2.1 Platform Description

SuperOrgs provides an Agent Workforce Transformation Platform that enables organizations to discover, map, plan, govern, and optimize their AI agent workforce alongside their human workforce. Core capabilities include, but are not limited to:

• Unified org chart visualization displaying human employees and AI agents together in a single interactive view.
• Automated discovery and inventory of AI agents across an organization's technology stack.
• HRIS integration to synchronize human workforce data from connected HR platforms.
• Agent Workforce Planning tools for cross-functional collaboration, agent succession planning, and headcount modeling.
• Future agent modeling and scenario simulation for organizational design decisions.
• Governance and compliance features including agent ownership assignment, data access tracking, approval workflows, and audit trails.
• Cost intelligence dashboards tracking AI agent spend across platforms and departments.
• Orion, an AI-powered workforce strategist providing proactive insights, industry benchmarking, redundancy identification, and strategic recommendations.
• MCP (Model Context Protocol) and agent platform connectors enabling broad integration across the AI ecosystem.

2.2 Service Tiers

SuperOrgs offers the following service tiers, subject to change with notice:

• Agent Visibility (Free): Includes access to HRIS integration, basic unified org chart, agent discovery, and core visibility features at no charge, subject to usage limits specified in the Documentation.
• Agent Workforce Transformation (Paid): Includes all Free tier features plus Agent Workforce Planning, future modeling, Orion access, advanced governance, compliance audit tools, industry benchmarking, and priority support. Pricing and feature inclusions are specified in the applicable Order Form or on the SuperOrgs pricing page.

SuperOrgs reserves the right to modify, discontinue, or adjust the features included in each tier with reasonable advance notice to affected Customers.

2.3 Orion AI Workforce Strategist

Orion is an AI-powered assistant integrated into the Platform. Customers acknowledge and agree that:

• Orion's outputs, recommendations, benchmarks, and strategic guidance are generated by AI and are informational in nature. They do not constitute professional HR, legal, financial, or employment advice.
• Customers remain solely responsible for all workforce, organizational design, and agent deployment decisions, regardless of any Orion recommendations.
• Orion's responses are based on data available within the Platform and general training; they may not reflect the most current industry conditions or Customer-specific circumstances.
• SuperOrgs does not guarantee the accuracy, completeness, or fitness for any particular purpose of Orion's outputs.

3. Account Registration and Access

3.1 Account Creation

To access the Services, Customer must create an account by providing accurate, complete, and current information. Customer is responsible for maintaining the accuracy of account information and updating it promptly if it changes.

3.2 Account Security

Customer is responsible for maintaining the confidentiality of all account credentials and for all activities that occur under Customer's account. Customer must:

• Use strong, unique passwords and enable multi-factor authentication where available.
• Promptly notify SuperOrgs of any unauthorized access or suspected breach of account security at security@superorgs.com.
• Ensure that Authorized Users comply with these Terms and all applicable SuperOrgs policies.
• Not share account credentials with unauthorized individuals or entities.

3.3 Authorized Users

Customer may grant access to Authorized Users up to the limits specified in the applicable Subscription plan or Order Form. Customer is responsible for all acts and omissions of its Authorized Users as if they were Customer's own acts and omissions.

3.4 Minimum Age

The Services are intended for use by businesses and organizations. Individual Authorized Users must be at least 18 years of age. SuperOrgs does not knowingly collect information from individuals under 18.

4. Acceptable Use

4.1 Permitted Use

Subject to these Terms and payment of applicable fees, SuperOrgs grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription term solely for Customer's internal business purposes.

4.2 Prohibited Activities

Customer must not, and must ensure its Authorized Users do not:

• Use the Services to violate any applicable law, regulation, or third-party rights, including employment laws, data protection regulations, and intellectual property laws.
• Upload or transmit any data that Customer does not have the right to share or process, including unauthorized employee Personal Data.
• Attempt to gain unauthorized access to any portion of the Services, other customer accounts, or SuperOrgs' backend systems.
• Use the Services to develop competing products or services, or to benchmark the Services for competitive intelligence purposes without SuperOrgs' prior written consent.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform or any component thereof.
• Scrape, crawl, or use automated means to extract data from the Platform beyond what is expressly permitted by the API Documentation.
• Introduce malicious code, viruses, or any software designed to disrupt, damage, or gain unauthorized access to the Platform.
• Remove or alter any proprietary notices, labels, or marks on the Services or Documentation.
• Use Orion or any AI features of the Platform to generate outputs intended to deceive, defraud, discriminate unlawfully against, or harm any individual or group.
• Circumvent or attempt to circumvent any usage limits, rate limits, or access controls implemented by SuperOrgs.

5. HRIS and Third-Party Integrations

5.1 Integration Authorization

By connecting a third-party system (including HRIS platforms, AI platforms, or other data sources) to the Services, Customer represents and warrants that it has all necessary rights, licenses, and authorizations to share data from those systems with SuperOrgs, and that doing so does not violate the terms of Customer's agreements with those third parties.

5.2 Third-Party Platform Terms

Customer's use of third-party platforms connected to SuperOrgs remains subject to those platforms' own terms of service and privacy policies. SuperOrgs is not responsible for the availability, accuracy, or conduct of any third-party platforms.

5.3 Data Accuracy from Integrations

SuperOrgs will make commercially reasonable efforts to synchronize data from connected HRIS and AI platforms accurately and in a timely manner. However, SuperOrgs does not guarantee that integrated data will be error-free, complete, or reflect real-time conditions. Customer is responsible for validating the accuracy of synchronized data.

5.4 Integration Availability

SuperOrgs may add, modify, or remove supported integrations from time to time. Where a material integration is removed, SuperOrgs will provide reasonable advance notice to affected Customers.

6. Customer Data

6.1 Ownership

As between SuperOrgs and Customer, Customer retains all rights, title, and interest in and to Customer Data. These Terms do not grant SuperOrgs any ownership rights in Customer Data.

6.2 License to Customer Data

Customer grants SuperOrgs a limited, non-exclusive, worldwide license to process, store, transmit, and use Customer Data solely to: (a) provide and maintain the Services; (b) comply with legal obligations; (c) enforce these Terms; and (d) as otherwise expressly permitted by Customer in writing. SuperOrgs will not use Customer Data to train AI models without Customer's explicit prior written consent.

6.3 Customer Responsibilities

Customer is solely responsible for:

• The accuracy, quality, and legality of Customer Data.
• Obtaining all necessary consents and authorizations from employees and other individuals whose data is submitted to the Services, including providing adequate privacy notices.
• Ensuring that submitting Customer Data to the Services complies with all applicable laws, including GDPR, CCPA, and applicable employment laws.
• Maintaining appropriate backups of Customer Data independent of the Services.

6.4 Data Deletion

Upon termination or expiration of Customer's Subscription, SuperOrgs will retain Customer Data for a period of 30 days during which Customer may request export. After this period, SuperOrgs will delete Customer Data from its active systems, except as required by applicable law or as part of routine backup processes, which will be purged within 90 days.

7. Data Security and Privacy

7.1 Security Measures

SuperOrgs employs industry-standard technical and organizational security measures designed to protect Customer Data against unauthorized access, loss, destruction, or alteration. These measures include, but are not limited to:

• Encryption of data in transit using TLS 1.3 and encryption at rest using AES-256.
• Role-based access controls and complete multi-tenant data isolation at the database level.
• Immutable audit logs recording all actions with actor, timestamp, and field-level change details.
• SOC 2 Type II architecture implemented from inception, with certification in progress.
• Regular security assessments, vulnerability scanning, and penetration testing.

Notwithstanding the foregoing, no security system is impenetrable. SuperOrgs cannot guarantee the absolute security of Customer Data.

7.2 Privacy Policy

SuperOrgs' collection and use of Personal Data in connection with the Services is governed by the SuperOrgs Privacy Policy, available at superorgs.com/privacy, which is incorporated into these Terms by reference. In the event of any conflict between the Privacy Policy and these Terms regarding Personal Data, the Privacy Policy shall control.

7.3 Data Processing Agreement

To the extent that SuperOrgs processes Personal Data on Customer's behalf as a data processor under applicable data protection laws (including GDPR), the parties shall execute a Data Processing Agreement (“DPA”) which will govern such processing. Enterprise Customers may request the DPA at legal@superorgs.com.

7.4 Security Incidents

SuperOrgs will notify Customer without undue delay, and in any event within 72 hours, upon becoming aware of a confirmed security breach affecting Customer Data. Notification will be provided to the email address associated with Customer's account and will include, to the extent known, a description of the nature of the incident, the categories and approximate number of individuals and records affected, and the measures taken or proposed to be taken.

8. AI Features and Agent Governance

8.1 AI-Powered Features

The Services include AI-powered capabilities including Orion and automated agent discovery. Customer acknowledges that AI-generated outputs are probabilistic in nature and may contain errors or inaccuracies. SuperOrgs does not represent that AI outputs will be accurate, complete, or appropriate for any specific purpose.

8.2 Agent Discovery

SuperOrgs' agent discovery features identify AI agents based on API usage patterns, integration data, and signals from connected platforms. Customer acknowledges that discovery results may not be exhaustive and that some agents may not be detected, particularly those operating outside connected systems. Customer remains responsible for maintaining an accurate inventory of all agents in its organization.

8.3 Governance Features

SuperOrgs provides governance tools including agent ownership assignment, approval workflows, and audit trails. These tools are designed to assist Customer in managing its AI agent workforce responsibly. However, SuperOrgs' governance features do not guarantee regulatory compliance. Customer remains solely responsible for ensuring its AI agent deployments comply with all applicable laws and internal policies.

8.4 No Endorsement of Agent Actions

SuperOrgs does not endorse, control, or take responsibility for the actions, outputs, or decisions made by any AI agents tracked, discovered, or managed through the Platform. Customers are solely responsible for the behavior and consequences of their deployed agents.

9. Fees and Payment

9.1 Free Tier

The Agent Visibility tier is provided at no charge subject to usage limits. SuperOrgs reserves the right to modify free tier limits or convert features to paid tiers with at least 30 days' written notice to free tier users.

9.2 Paid Subscriptions

Fees for paid Subscriptions are as specified in the applicable Order Form or as listed on the SuperOrgs pricing page at the time of purchase. All fees are in US Dollars unless otherwise specified and are non-refundable except as expressly provided in these Terms or required by applicable law.

9.3 Billing and Payment Terms

Paid Subscriptions are billed in advance on a monthly or annual basis as selected by Customer. Payment is due upon the commencement of each billing period. SuperOrgs uses third-party payment processors and Customer's payment information is subject to those processors' terms and privacy policies. SuperOrgs does not store complete payment card data.

9.4 Late Payment

If Customer fails to pay any fees when due, SuperOrgs may (a) charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower; and (b) suspend access to paid features upon 10 days' written notice, without waiving any other rights or remedies.

9.5 Taxes

All fees are exclusive of applicable taxes, levies, duties, or similar governmental assessments. Customer is responsible for all taxes associated with its Subscription, excluding taxes based on SuperOrgs' net income.

9.6 Fee Changes

SuperOrgs reserves the right to change fees for paid Subscriptions with at least 30 days' advance written notice. Fee changes will take effect at the start of the next billing cycle following the notice period.

10. Intellectual Property

10.1 SuperOrgs Ownership

SuperOrgs and its licensors own and retain all right, title, and interest in and to the Services, Platform, Documentation, Orion, and all underlying technology, including all associated intellectual property rights. No rights are granted to Customer except as expressly set forth in these Terms.

10.2 Feedback

If Customer or any Authorized User provides SuperOrgs with feedback, suggestions, or ideas regarding the Services (“Feedback”), Customer grants SuperOrgs a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercialize such Feedback without restriction or compensation to Customer.

10.3 Aggregate and Anonymized Data

SuperOrgs may collect, analyze, and use aggregated and anonymized data derived from Customer's use of the Services (i.e., data from which Customer and individual users cannot reasonably be identified) for purposes of improving the Services, developing industry benchmarks, and publishing insights. Such aggregated data is not considered Customer Data and remains the property of SuperOrgs.

10.4 Trademarks

Neither party may use the other party's trademarks, logos, or brand identifiers without prior written consent. SuperOrgs may include Customer's name and logo in its customer list and marketing materials unless Customer expressly opts out in writing.

11. Confidentiality

11.1 Definition

“Confidential Information” means any non-public information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Customer Data is Customer's Confidential Information. The Platform, pricing, product roadmap, and security architecture are SuperOrgs' Confidential Information.

11.2 Obligations

Each party agrees to: (a) hold the other's Confidential Information in strict confidence using at least the same care it uses to protect its own confidential information, but no less than reasonable care; (b) use Confidential Information only to fulfill obligations or exercise rights under these Terms; and (c) restrict disclosure to employees, contractors, and advisors who have a need to know and are bound by confidentiality obligations no less protective than these Terms.

11.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known before disclosure without restriction; (c) is rightfully received from a third party without restriction; or (d) is independently developed without use of Confidential Information. Disclosure required by law or court order is permitted provided the Receiving Party gives prompt notice to the Disclosing Party and cooperates with efforts to seek a protective order.

12. Warranties and Disclaimers

12.1 SuperOrgs Warranties

SuperOrgs warrants that: (a) the Services will perform materially in accordance with the Documentation during the Subscription term; (b) SuperOrgs will implement reasonable security measures as described in Section 7; and (c) SuperOrgs has the right to enter into these Terms and grant the rights described herein.

12.2 Customer Warranties

Customer warrants that: (a) Customer has the authority to enter into these Terms; (b) Customer Data does not infringe any third-party rights; (c) Customer has obtained all necessary consents to process Personal Data through the Services; and (d) Customer's use of the Services will comply with all applicable laws.

12.3 Disclaimer of Warranties

Except as expressly set forth in Section 12.1, the Services are provided “as is” and “as available” without warranty of any kind. SuperOrgs expressly disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. SuperOrgs does not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected. AI-generated outputs, including Orion recommendations and agent discovery results, are provided without warranty as to accuracy or completeness.

13. Indemnification

13.1 Customer Indemnification

Customer will defend, indemnify, and hold harmless SuperOrgs and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer's use of the Services in violation of these Terms; (b) Customer Data, including any claim that Customer Data infringes third-party rights; (c) Customer's failure to obtain required consents for processing Personal Data; or (d) Customer's violation of applicable law.

13.2 SuperOrgs Indemnification

SuperOrgs will defend, indemnify, and hold harmless Customer from and against any third-party claims that the Services, as provided by SuperOrgs and used in accordance with these Terms, infringe a valid patent, copyright, or trademark. SuperOrgs' obligations do not apply to claims arising from: (a) modification of the Services by Customer; (b) combination with products not provided by SuperOrgs; (c) use after SuperOrgs has provided a non-infringing alternative; or (d) Customer Data or third-party integrations.

14. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will either party be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, business interruption, or cost of substitute services, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, SuperOrgs' total aggregate liability to Customer arising out of or related to these Terms or the Services will not exceed the greater of: (a) the total fees paid or payable by Customer to SuperOrgs in the twelve (12) months immediately preceding the claim; or (b) one hundred US dollars ($100).

The foregoing limitations will apply notwithstanding any failure of essential purpose of any limited remedy. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply in full to all Customers.

15. Term and Termination

15.1 Term

These Terms commence on the date Customer first accesses the Services and continue until terminated. Paid Subscriptions continue for the term specified in the applicable Order Form and renew automatically for successive periods of equal length unless either party provides written notice of non-renewal at least 30 days before the end of the then-current term.

15.2 Termination for Convenience

Either party may terminate these Terms or any Subscription upon 30 days' written notice to the other party. For paid Subscriptions terminated by Customer for convenience, SuperOrgs will not issue refunds for prepaid, unused subscription periods.

15.3 Termination for Cause

Either party may terminate these Terms immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure such breach within 30 days of receiving written notice of the breach; or (b) becomes insolvent, makes an assignment for the benefit of creditors, or has a receiver, trustee, or administrator appointed.

15.4 Effect of Termination

Upon termination or expiration: (a) all licenses and rights granted to Customer will immediately terminate; (b) Customer must cease all use of the Services; (c) each party will promptly return or destroy the other's Confidential Information upon request; and (d) Customer Data will be handled as described in Section 6.4. Sections that by their nature should survive termination will survive, including Sections 6.1, 10, 11, 12.3, 13, 14, 16, and 17.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

16.2 Informal Resolution

Before filing any formal legal claim, the parties agree to attempt to resolve disputes informally by sending written notice of the dispute to the other party and engaging in good-faith negotiations for at least 30 days.

16.3 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or their breach that cannot be resolved informally will be settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will take place in San Francisco, California, in the English language. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.4 Class Action Waiver

To the extent permitted by law, Customer waives any right to bring or participate in any class, collective, or representative action against SuperOrgs. Any disputes must be brought individually.

16.5 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or unauthorized use of Confidential Information.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy, any applicable Order Forms, and any executed DPA, constitute the entire agreement between the parties with respect to the Services and supersede all prior and contemporaneous agreements, representations, and understandings.

17.2 Amendments

SuperOrgs may amend these Terms from time to time. For material changes, SuperOrgs will provide at least 30 days' notice via email or in-app notification. Continued use of the Services after the effective date of any amendment constitutes acceptance of the revised Terms. If Customer does not agree to a material amendment, Customer may terminate its Subscription before the amendment takes effect and receive a pro-rated refund for prepaid unused fees.

17.3 Assignment

Customer may not assign or transfer these Terms or any rights hereunder without SuperOrgs' prior written consent, not to be unreasonably withheld. SuperOrgs may assign these Terms without Customer's consent in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any purported assignment in violation of this section is void.

17.4 Waiver

No failure or delay by either party to exercise any right under these Terms will constitute a waiver of that right. All waivers must be in writing and signed by an authorized representative of the waiving party.

17.5 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17.6 Force Majeure

Neither party will be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, war, terrorism, government actions, labor disputes, power outages, or failures of third-party service providers. The affected party must promptly notify the other and use reasonable efforts to resume performance.

17.7 Notices

Legal notices to SuperOrgs must be sent in writing to: SuperOrgs, Inc., Attn: Legal Department, legal@superorgs.com. Notices to Customer will be sent to the email address associated with the Customer's account. Notices are deemed delivered upon receipt.

17.8 Relationship of the Parties

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.

17.9 Export Compliance

Customer represents and warrants that it is not located in, under the control of, or a national or resident of any country subject to US export restrictions, and that Customer will not access or use the Services in violation of applicable export control laws and regulations.

17.10 Government Users

If Customer is a US government entity or the Services are used on behalf of a US government entity, additional terms may apply. Please contact legal@superorgs.com for more information.