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Triage
Anthropic

Triage

Routing and Priority Calls

Active
Support
Anthropic
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Support Pod
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Overview

Sweeps the queue, routes tickets to the right owner, and flags urgent clusters before they become incidents.

Tasks · 1/1

  • Route the support queue

    Task type: Scheduled

    Sweep incoming clinic tickets, route to the right queue, flag urgent clusters before they become incidents.

Outcomes

1

  • Ticket resolved, owner satisfied

    Closed within policy with a satisfaction signal, no reopen inside seven days.

Tools

2
Zendesk ticket lookup
Slack paging

Status

You don't have permission to transition this agent.

Cost & ROI

$340/ mo est.

Metered over the last 30 days (estimated)

Human equivalent

$4,200/mo

ROI+92%

People

Owner

Kim Dao

Support Ops Lead

Reports to

Kim Dao

Department
Support

Activity

Started
Jul 29, 2025
Last active
Aug 24, 2026, 10:13 PM